common question answer
frequently ask questions
📍 General Information
Check-in is from 3:00 PM, and check-out is by 11:00 AM.
Yes, early check-in or late check-out can be requested by emailing us at [email protected]. Please note that this is subject to availability.
Yes, complimentary parking is available for one car per room, subject to availability.
🛏️ Rooms & Amenities
Yes, all rooms feature adjustable air conditioning and heating, as well as heated floors in the bathrooms.
Yes, free Wi-Fi is available throughout the entire property.
Yes, all rooms are strictly non-smoking, including e-cigarettes and vaping devices.
No, pets are not permitted at the property.
Yes, room service is available daily from 7:00 AM to 10:00 PM, provided by the Real Food Hall on the ground floor.
🍽️ Food & Beverage
Yes, a full cooked breakfast is included in all room rates.
Absolutely. Please inform a member of staff of any dietary needs or allergies prior to ordering, and we’ll be happy to accommodate you.
🧼 Housekeeping & Laundry
Housekeeping is provided daily, unless you choose to use the "Do Not Disturb" option.
We do not currently offer laundry or dry-cleaning services.
Yes, additional towels or pillows are available upon request.
💼 Business & Events
We do not have event facilities on-site, but we’d be happy to help you find a suitable venue nearby.
All guest rooms include a dedicated small workspace.
🔐 Security & Policies
Please refer to the terms and conditions on your booking confirmation or contact us directly for details.
Details can be found in our terms and conditions. Please note that your card details remain on file until the room has been inspected post-checkout.
Yes, all rooms are equipped with a personal safe.
Yes, CCTV is in operation in all common areas, with both video and audio recording for guest safety and security.
🧾 Payments & Bookings
We accept all major credit and debit cards.
No, we are a card-only property.
Please email us at [email protected] for any changes or cancellations.
🧳 Luggage & Transport
Yes, luggage storage is available. Please speak to a member of staff for assistance.
👨👩👧👦 Family & Children
Yes, baby cots or extra beds are available on request, subject to availability and room type. Please let us know your needs in advance.
